How to apply for Universal Credit

Create an account and apply for Universal Credit online at GOV.UKOpens in a new window

You can start your application and return to it later, but it must be completed within 28 days or it resets. 

If you can’t apply online, call the Universal Credit HelplineOpens in a new window or Universal Credit Service CentreOpens in a new window in Northern Ireland. They might arrange for someone to call you back or visit your home.  

For help with your application, speak to a free Citizens Advice Help to Claim adviser

If you live with your partner, you’ll both need to apply 

If you live with your partner as a couple, both of you must apply separately, even if only one of you qualifies for Universal Credit. 

This is because the amount you get is based on your household income and savings, so your partner needs to provide their details too. 

For more information, see our guide Joint Universal Credit claims for couples.

What to do after you’ve applied for Universal Credit

While you wait for your first Universal Credit payment, there are things you can do, including: 

• checking if you qualify for other payments or grants
• creating or amending a budget.

See our guide Help managing your money while waiting for your first Universal Credit payment.

After you’ve had your first Universal Credit payment, make sure you:

• change any payment dates for bills or rent to the day after you’re paid
• check if you now qualify for discounts or special deals
• report if anything in your life changes
• consider opening a Help to Save account for a free bonus worth up to £1,200 
• plan ahead for expensive months of the year, like birthdays and Christmas.   

For more details, see our guide Help managing your money if you receive benefits.  

 Watch out for Universal Credit scammers  

If someone you don’t know offers to apply for Universal Credit or a free government loan for you, it’s a scam. They’ll want to take some of your money as a fee and get your ID and bank details. 

If they apply on your behalf using false details, this can also be classed as benefit fraud and might mean you have to pay a large fee or be taken to court. 

You might see adverts online or receive cold calls from someone claiming to work for Jobcentre Plus.

If you’re targeted, you can report it to Action Fraud onlineOpens in a new window or by calling 0300 123 2040. 

See our guide Universal Credit scams for more information.

If you need help applying, you can speak to a free Universal Credit adviser  for support completing the application form.